We are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, you may return it under the following conditions:
1. Return Eligibility
Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
Time Frame: You have 30 days from the date of delivery to initiate a return.
2. Non-Returnable Items
Custom or special-order items
Items marked as final sale
Gift cards
3. Return Process
Initiate a Return: To start the return process, please contact our customer service team at info@happypunter.com with your order number and reason for the return.
Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and detailed instructions on how to return your item.
Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
4. Refunds
Inspection: Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
Approved Refunds: If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
Partial Refunds: In certain situations, only partial refunds are granted (if applicable):
Items with obvious signs of use
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
5. Exchanges
If you need to exchange an item for the same product, please contact us at info@happypunter.com. Exchanges are subject to product availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@happypunter.com with details and photos of the damage or defect. We will arrange for a replacement or refund as quickly as possible.